By accepting our quote and scheduling service, you agree to the following Terms of Service.
These terms are intended to ensure clear expectations and a smooth experience for both parties. If you have any questions, please contact us right away.
Agreement
By contacting NeatNest Cleaning Services ("NeatNest," "We," "Us," or "Our") and requesting service at your home or property, the Client ("You," "Your") agrees to pay for services rendered.
All services are provided subject to your acceptance of these Terms without modification. Your use of our services constitutes acceptance of these Terms.
NeatNest Cleaning Services is locally owned and operated. Our representatives are fully bonded and insured.
Preparing for Your Cleaning
Please do not "pre-clean" before we arrive - but do "pick up" as much as possible so our representatives can focus on detailed cleaning rather than organizing.
Scope of Work
Please refer to your quote, service agreement, and our website for details on what is included in your service.
Any special requests or irregular areas must be discussed and approved with our office prior to your appointment.
Anything outside the agreed-upon scope of work is considered an add-on service and may incur additional fees.
Representatives are not authorized to deviate from the approved work order without office approval.
Arrival Times
First appointments typically begin around 8:30 AM.
Subsequent arrival times vary depending on earlier appointments.
We do not guarantee exact arrival times but can send an "on the way" notification upon request.
Access to Your Home
We must have working access (door code, key, etc.) on the day of service.
If we are unable to access the property or are turned away at the door, a 50% service fee will be charged.
Holidays Observed
NeatNest observes the following holidays:
If your service falls on one of these dates, we will contact you to reschedule.
One-Time Clean Deposit Policy
For all one-time services (including deep cleans):
This ensures time and representatives are properly reserved.
Ongoing Service: Skips & Cancellations
Less than 48 business hours' notice: $100 charge applies
Skipping a cleaning cycle results in a "clean recovery adjustment" due to additional buildup and may require another deep cleaning before returning to normal services.
We reserve your time slot exclusively for your home.
Lock-Out Policy
If we arrive and cannot gain access, a 50% lock-out fee applies.
Pricing & Quote Accuracy
Pricing is based on:
If the condition differs significantly, we will contact you regarding time and price adjustments.
First-time and one-time services allow a +/-10% pricing window. If additional time beyond 10% is required and pre-approval is not provided, we will prioritize kitchens and bathrooms.
Add-On Services
Available upon request:
These are not included unless specifically added to your quote.
Oven Cleaning
Self-clean cycle must be run 12-24 hours prior.
Some permanent stains may not be removable.
Refrigerator Cleaning
Preferably empty.
Freezer included only if agreed upon in advance.
For move-in/out services, both refrigerator and freezer must be empty.
Furniture & Appliance Movement
We do not move:
Clients may move items prior to arrival if underneath cleaning is requested.
Blinds
2" wood blinds may be hand-wiped on deep cleans.
We do not clean 1/2" or 1" aluminum/plastic blinds.
We are not liable for brittle or aged blinds that break during normal cleaning.
Supplies & Equipment
NeatNest provides all supplies and equipment except:
We do not transport these between homes to prevent cross-contamination.
Trash Removal
Large quantities of trash (more than 4 bags) during one-time services may incur additional charges.
Other Service Providers
For safety and quality control, we request no other service providers be present during cleaning.
If others are present and cleaning cannot proceed, a 50% fee may apply.
We cannot guarantee quality if other providers perform work after our cleaning.
Health & Safety
Our representatives will not clean:
We use a maximum 2-step ladder and do not clean areas above approximately 8-9 feet.
If a representative feels unsafe for any reason, service will be discontinued.
Home Conditions
Homes must be cooled in summer and heated in winter.
Running water must be available.
Utilities must be active unless otherwise discussed.
Payment Policy
Payment is due at time of service.
We accept:
We do not accept cash or checks.
Cards are charged after service completion.
Delinquent Accounts
Declined or unpaid balances may incur:
Tipping
Tipping is not required but always appreciated.
Tips may be:
Non-Solicitation
During this agreement and for 12 months following termination, you agree not to directly hire or engage any NeatNest representative outside of our company.
Violation of this agreement results in a $2,500 recruitment and training fee.
Communication
All scheduling and service changes must go through our office - not directly through representatives.
Contact:
info@neatnestcleaningservices.com
Satisfaction Guarantee
If you are not satisfied, notify us within 24 hours.
We will return within 48 hours to correct the issue.
We do not offer refunds if we are not given the opportunity to inspect and correct the concern.
Breakage & Damage
Accidents are rare but may happen. Please notify us within 24 hours.
We are not responsible for:
We are fully insured and bonded.
Toilets
If a toilet appears clogged, we will not flush or clean the interior.
Ongoing clients must provide a toilet brush in each bathroom.
Carpet Cleaning
We vacuum and edge carpets. We do not shampoo carpets.
Pets
We love pets, but they must be secured if there is any risk.
We do not:
If a pet injures a representative, medical documentation may be required.
Insects
If active infestation is present (ants, roaches, bed bugs, fleas, etc.), service will be suspended until resolved.
Unfinished Areas
We may sweep unfinished basements or garages if agreed in advance, but do not deep clean these areas.
Safety
Representatives require a safe working environment.
We do not:
Firearms must be secured and out of sight.
Pricing Adjustments
Pricing is reviewed annually.
Changes in service frequency, home size, occupancy, or condition may require pricing adjustments.
